Overview
We’ve noticed a sneaky bot causing trouble for our customers by placing orders with free products and matching first and last names.
To tackle this, we’ve rolled out a new function on Shopify. It stops creating orders with a subtotal of 0 and when the last name is the same as the first name.
How to use:
Step 1: Turn on the Blockify checkout rule. Please review this guideline to learn how to enable it. If you’ve already enabled it, you can skip this step.
Step 2 : Tick the box ‘Auto-block creating orders with a subtotal of 0 and matching last name with first name.’ >> Save
Once you set up correctly, orders with a $0 subtotal and matching first and last names won’t be able to go through. Instead, the checkout page will show a warning: “Order cannot be placed due to suspected fraud.
⚠️ This function will block creating orders with a subtotal of $0, excluding additional fees such as shipping costs, taxes, etc.
⚠️ Due to Shopify’s regulations, third parties are not allowed to intervene in abandoned checkouts, so this feature cannot block abandoned checkouts.